Brno, CZ & Bedford, NH, July 11, 2024—Kentico takes the lead in G2’s Grid® Report for Digital Experience Platforms (DXP) Summer 2024, reaffirming their status as a top choice in the DXP industry. Kentico achieved leader status in the G2 Grid® Report once again, reaching an elevated status by rising two places on the DXP leaderboard. Kentico’s increase in Market Presence, gaining three points, contributed to its impressive level up. This data from the G2 Grid® Report confirms that Kentico will continue to make waves beyond this summer with Xperience by Kentico.
Customer’s favorite DXP
Kentico’s status as a favorable DXP amongst customers is evident in their high ratings across the customer scoring categories. Kentico earned a high customer satisfaction score, with 98% of users giving the DXP 4 or 5-star rating; 94% of customers affirmed that Kentico met their DXP requirements. 92% of customers reported that they are likely to recommend Kentico, solidifying its status as a DXP that caters to all.
Kentico's high customer satisfaction scores can be attributed in part to their excellent services aimed at making the DXP accessible for all–earning their spot at the top of the leaderboard for support (91%). Kentico’s dedicated support team and comprehensive resources ensure that no question goes unanswered, providing 24/7 support for users across the globe.
A top choice, thanks to ease of use and flexibility
A major benefit of Kentico is the platform’s ease of use and flexibility, and the numbers serve as proof. Kentico tied for first place as one of the easiest DXPs to administer (89%). The usability of Kentico was rated 90%, placing it in the top two rankings for this category.
Kentico’s intuitive design, with low code/no code capabilities, was built to accommodate everyone, from marketers to software engineers. This reinforces Kentico’s focus on creating a user-friendly platform that simplifies complex tasks, letting users take full control and efficiently manage their digital experiences.
With an impressive NPS score of 80, Kentico has demonstrated its excellence in customer satisfaction and loyalty. The high NPS score reveals that users are not only satisfied with Kentico's features and performance but are also eager to recommend it to others, highlighting strong brand advocacy and loyalty.
Leading the future of DXPs
97% of users trust the direction that Kentico is headed in; a direct reflection of Kentico’s reputation for delivering practical DXP features that meet current and future market demands. This confidence in Kentico’s strategic direction is reflected in its comprehensive roadmap that continues to emphasize a user-centric approach.
Recent additions, like the AI email writer added to Xperience by Kentico, streamline the process for creating emails and newsletters by using existing content. With plans for integrating AI throughout Xperience by Kentico, it is certain that Kentico will remain a cutting-edge digital experience platform.
About Kentico
Kentico is an award-winning provider of digital experience platforms that enable businesses to drive better outcomes with fewer resources using a hybrid headless approach for multichannel digital experiences. Its digital experience platform (DXP), Xperience by Kentico, minimizes overhead by focusing on real customer needs. With a wide set of capabilities, it empowers teams to deliver better customer experiences through multiple channels faster. Kentico offers market-leading support, SaaS or on-premises deployment, and is backed by a solid network of implementation partners.