Kentico keeps a competitive edge in the G2 Grid Report for Digital Experience Platforms Summer 2024
Kentico continues to shine bright in G2’s Grid® Report for Digital Experience Platforms (DXP) Summer 2024 as a top choice in the DXP industry.
We’re excited to report that we achieved leader status in the G2 Grid® Report, rising two places on the DXP leaderboard! This success was driven by our increase in Market Presence, gaining three points, contributing to our impressive level up. This data from the G2 Grid® Report confirms that we’ll continue to make waves beyond this summer with Xperience by Kentico.
Confirmed customer’s choice
We earned a high customer satisfaction score, with 98% of users giving us a 4 or 5-star rating. This high score is attributed to 94% of customers affirming that we met their DXP requirements. Ultimately, 92% of customers reported that they are likely to recommend Kentico, solidifying our status as a DXP that caters to all.
Our ability to meet customer expectations is further validated by our consistently high ratings across various metrics. Notably, 97% of users believe that we're headed in the right direction, showcasing strong confidence in our future trajectory. These outstanding satisfaction scores, together with our customer success stories, highlight our commitment to delivering a digital experience platform that resonates.
Ease of use excellence
Our DXP has both ease of use and flexibility, and the numbers serve as proof. We tied for first place as one of the easiest DXPs to administer (89%). Our usability was rated 90%, placing us in the top two rankings for this category. With an intuitive design, and a low code/no code approach, our DXP is accessible for everyone regardless of their coding abilities. This reinforces our focus on creating a user-friendly platform that simplifies complex tasks, letting marketers take full control and efficiently manage their digital experiences.
“We are incredibly happy with the decision to switch to Kentico – it gave us more flexibility and adaptability to the local market.”
Growth and satisfaction
Our impressive customer satisfaction scores contributed to us earning the highest overall NPS score of 80. This illustrates our talent for promoting customer loyalty and satisfaction, all thanks to the support of our dedicated partner network. Our high NPS score shows that users are not only satisfied with Kentico's features and performance but are also highly likely to recommend us to others, signifying our strong brand advocacy.
“At Kentico, it feels like customer satisfaction is their priority above all else, which is refreshingly rare in the vendor space.”
Looking to the future: Kentico keeps shining
Our future is looking bright, with 98% of users trusting the direction we're headed in. This metric is a direct reflection of our commitment to delivering practical and innovative DXP features that meet and anticipate market demands. This confidence in our strategic direction is reflected in our comprehensive roadmap that continues to prioritize a user-centric approach above all else.
Our focus on innovation and user satisfaction has positioned us as a preferred choice for businesses looking for an accessible way to enhance their digital presence. With a strong foundation and a clear vision, we're thrilled to continue to help both partners and clients navigate the constant changes in the digital landscape.
See our Xperience by Kentico roadmap