Premium support

Premium support is intended for customers who run mission-critical websites or work on projects with tight deadlines. It comes with a service-level agreement (SLA) that specifies a guaranteed response time.

Guaranteed help when you need it most

Premium support is an optional extension of the standard support provided as a part of a maintenance contract. It's available only to customers with a valid maintenance contract. If the maintenance contract expires, so does premium support.

Standard support.

  • 24/7 unlimited email questions
  • No response time guarantee

Premium support.

  • 24/7 unlimited email questions
  • 24/7 online chat
  • Guaranteed response time

Interested in premium support?

Get a custom quote for premium support based on your needs.

.
Cookie consent

We use necessary cookies to run our website and improve your experience while browsing to provide you with relevant information in your searches on our and other websites. The additional cookies are only used with your consent. With your consent, we may also transmit certain personal data to marketing platforms for targeted marketing purposes.

Configure

We're sorry, but your browser is currently not supported. Try using our website in other browsers like the new Microsoft Edge, Google Chrome, or Mozilla Firefox.
Should you have any query or want to report any issue, feel free to send us an email to support@kentico.com.